Are Travel Agents just ‘swanning around’?
We’re all used to those hiccups during a trip abroad, particularly when it comes to air travel booking, checking in, security, visa and airport etiquette….as travel agents we aim to ‘cover up’ any rough patches as much as we can but often we find we are just paddling very fast underwater!
Recently we have noticed the job has become more demanding – many travel providers have closed their customer service desks, most notably at airports where much of the process of checking in, dropping bags and boarding an aircraft is automated (although thankfully one is usually aware of ground staff, crew AND a pilot!) – so to compensate our swimming skills have been on hand more regularly in order that OUR customers don’t have to deal with issues alone.
As business travel specialists we remain conscious our clients require a seamless experience and refuse to compromise our service levels, just because so many suppliers may appear to have done so. If only some of our travel partners hadn’t got out of the water on customer service…
