NEW OUT OF HOURS AND PRIORITY ACCESS INFORMATION
Continuing the above theme, like the best travel agency, we go further to offer you a real one-stop-shop solution when planning your business travel. You have your meeting or your work to plan for while you are there, leave the minutiae to us. We have all the details we need from your in-house company profile, so will ensure everything you need for a successful trip is in place before, during, and post departure.
Principal Business Travel is delighted to introduce its new and improved Out of Hours (OOH) service.
The significant changes to our service, along with increased capacity, will help meet the increased level of OOH demand, particularly at weekends, caused by the resurgence in travel, airport disruption and frequent airline schedule changes/cancellations.
A new system to identify and prioritise cases has been introduced and a Travel Request Form (TRF) must now be completed in order to raise your case.
*Telephone calls will still be accepted, however, please be aware, the call handler will go through exactly the same TRF process before assisting you thus prioritising your case in the same way.
Cases will be prioritised as follows:
- Category 1 - 0-3 hours - missed departures, hotel check-in issues and those travelling inside 3 hours will be marked as critical and attended to in strict
order, based on deadline. - Category 2 - Priority Cases 3-48 hours - closest to departure will be handled first.
- Category 3 - Standard Cases 3-48 hours - closest to departure, but only managed once Priority requests are cleared.
- Category 4 - Priority Cases - 48+ hours - managed in order of longest waiting.
- Category 5 - Standard Cases - 48+ hours - managed in order of longest waiting, but only once Priority cases have been cleared.
To log your case, please follow these instructions:
We encourage you to raise your request, and complete the TRF, via the URL below.
You can request a call-back or email response via the form. Enter your name, company, booking reference and free format detailing of your enquiry.
Should you request email assistance, you will receive a reply from principal@afterhours.travel
Here are your dedicated OOH contact details:
Please note the TRF is the most efficient means of contact and has been fully Beta tested by this office with very satisfactory outcomes.
From 1st February 2023, the day team’s office number and email address will not be monitored by the OOH service so any urgent requirements should be addressed via the contact details above.
This new service will be live from 1 February 2023 and we encourage you to start using the TRF process immediately.
To recap, our office hours and contact details are as follows:
Day Team
Monday – Friday 0900-1800
except bank holidays
Out of Hours
Monday – Friday 1800-0900
Weekends
Bank Holidays
Should you have any queries regarding the new process, please do let us know.
