Here at Principal Business Travel, we consistently invest in developing our team to
offer truly tailored corporate solutions. Our focus on exceptional customer service
and personalised business travel experiences is what sets us apart. We regularly
work with Entrepreneurs Circle (EC) – a powerhouse of customer experience
advisors – to help us go the extra mile…
Last Wednesday, two of our team travelled to attend a dedicated course run by EC in
Birmingham, here is what they had to say:
“As a Business Travel Consultant, it is my job to communicate with clients on a daily
basis. I strive to find the best options for travel and accommodation all the time. EC
helped me to build upon my skills by refining my understanding of clients behaviours
and travel patterns so I can anticipate their needs – before they even ask! I learnt
that a personalised service is so important so I have taken this on board to create
every itinerary with precision and care.” – Evie
“I am the Accounts Manager at PBT. I liaise with the financial sectors of suppliers
and personal clients in order to process payments. From the course, I’ve developed
a deeper insight into the value of customer service and the way PBT ensures it
stands out above the others in this. I prepare my invoices in a way that suits our
clients, tailoring accounting to work for them.” – Donna
Evie and Donna have shared their new-found knowledge with the team, who are all
keen to take on board new approaches.
This kind of ongoing training is key to delivering best-in-class travel management for
our clients. Whether it’s itinerary planning or invoicing, our team is focused on
improving the business travel experience with personal service, efficiency, and
attention to detail. As we continue to grow and learn, we’re keeping our focus exactly
where it belongs – on you.
That’s the Principal Difference
